18.85 °C Route Ourika km 10 - Tassoultant, Marrakech 40000 - Marrakech Maroc +212 524 02 05 38 | +212 524 37 77 84       GSM : +212 676 98 96 32

Scope

The website www.villamalikasilvana.com facilitates online booking. We advise you to read carefully and fully understand the general conditions of sale before using our services. By accessing and using our services, you legally agree to comply with these general conditions of sale and the possible modifications to which they will be subject periodically. We reserve the right to modify these general conditions of sale at any time and these changes will take effect once published on the website.

The general conditions of sale are expressed in several languages ​​but in the event of litigation, only the French text acts as reference.

Duration

These general conditions of sale apply throughout the duration of online services by Villa Malika Silvana on the official website.

The hotel reserves the right, without notice, to temporarily or permanently close access to its site and / or the online booking area.

Responsibility

The photographs presented on the website are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the guest house presented give an overview as exact as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture or possible renovations.

The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the client, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of pre-payment not authorized by the bearer’s bank.

Hypertext links may refer to sites other than the Villa Malika Silvana website, which disclaims all responsibility for the content of these sites and the services offered.

The establishment may be released from its obligations or suspend execution if it is unable to assume them due to the occurrence of a case of force majeure, and in particular in the event of total or partial destruction of establishment, strike etc…

Children

From 12 years old children are considered as adults.

Prices

The rates take into account the VAT applicable on the day of booking. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of departure.

The conversion into foreign currency is given as an indication and not contractual. Only the currency confirmed during the reservation is guaranteed (if this currency is different from that used at our guest house, any charges will be borne by the customer).

If a rate implies that payment is made at the guest house at the time of arrival or departure of your stay, and that the client’s currency is not the same as that of the hotel, the rate debited by our guest house is likely to be different from that communicated during the reservation, taking into account the possible evolution of exchange rates between the date of reservation and the dates of stay at the guest house Villa Malika Silvana.

The rates can be increased by different taxes depending on the city / country. The customer agrees to pay the various taxes, without any dispute with Villa Malika Silvana.

Certain promotional offers available on the internet are sold exclusively on the internet or only remotely and in no case at the reception of Villa Malika Silvana.

Booking

The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained the necessary and / or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.

Reservation process

The reservations made by the customer are made via the dematerialized reservation voucher available online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The client certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes, in particular, entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general conditions of sale and the conditions of sale of the rate reserved before validation of the reservation and, finally, validation of the reservation by the client.

Acknowledgment of receipt of the reservation

Our booking platform acknowledges receipt of the customer’s reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the booking offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the client, the date of reservation made, the information relating to the after-sales service, as well as the address of the establishment of the seller with which the customer can present his complaints.

Cancellation or modification by the customer

The customer is reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the consumption. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment may not be subject to any modification and / or cancellation. The amounts paid in advance which are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by email. All reservations are nominative and cannot in any case be transferred to a third party, either free of charge or for a fee.

Consumption of the service

Any behavior contrary to morality and public order will lead the establishment to ask the client to leave the establishment without any compensation and or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with these regulations. In case of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a settlement has already been done.

Security

We have adopted the Paypal platform in order to optimally secure and protect data concerning your bank card. However, during the transmission of the data, we cannot be held responsible for losses or interruptions of the service resulting from an error on your part. If you use Our Services via a computer that does not belong to you, be sure to log out of our site.

Complaints

Complaints relating to the non-performance or poor performance of the reserved services must, under pain of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

Evidence agreement

The entry of the required bank information, as well as the acceptance of these general conditions and the reservation voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in Villa Malika Silvana.com computer systems. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.

Dislocation

In the event of force majeure, the establishment reserves the possibility of having customers fully or partially lodged in a hotel of equivalent category for services of the same kind, the costs inherent in the transfer remaining borne by the establishment, which does not may be sought in payment of any additional compensation.

Insurance – damage – breakage – theft

The customer must ensure the safekeeping of his goods and materials. An in-room safe is available. The customer must inform the establishment of any deterioration which he is responsible for. He is responsible for all the damage caused by him and undertakes, in the event of deterioration of the places made available (suites, common areas, etc.) to bear the costs of restoration.

Guarantee

No amount will be taken. You only pay 30% of your stay as a security deposit required to validate your reservation.