18.85 °C Route Ourika km 10 - Tassoultant, Marrakech 40000 - Marrakech Maroc +212 524 02 05 38 | +212 524 37 77 84       GSM : +212 676 98 96 32

Scope

The website www.villamalikasilvana.com facilitates online booking. We advise you to read carefully and understand the terms and conditions of sale before using our services. By accessing and using our services, you legally agree to abide by these terms and conditions and the possible modifications to which they will be subject periodically. We reserve the right to modify these terms and conditions at any time and these changes will take effect once published on the website.

The general conditions of sale are expressed in several languages ​​but in case of dispute, only the French text serves as a reference.

Duration

These terms and conditions of sale apply throughout the duration of online services by Villa Malika Silvana on the official website.
The hotel reserves the right, without notice, to temporarily or permanently close the access to its website and / or the online booking area.

Responsibility

The photographs presented on the website are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the guest house presented give as accurate an overview as possible of the proposed accommodation services, variations may occur, in particular due to the change of furniture or possible renovations.

The establishment can not be held responsible for the inexecution or the bad execution of the reservation in case of force majeure, because of the third party, because of the customer, notably the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in case pre-payment not authorized by the carrier’s bank.

Hypertext links may link to sites other than the website of Villa Malika Silvana, which disclaims any responsibility for the content of these sites and the services offered.

The establishment may release itself from its obligations or suspend its execution if it finds it impossible to assume them because of the occurrence of a case of absolute necessity, and in particular in case of total or partial destruction of establishment, strike etc …

Children

From the age of 12, children are considered adults.

Prices

Rates take into account the VAT applicable on the day of booking. Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will automatically be reflected in the prices indicated on the date of departure.
Conversion into foreign currency is indicative and non-contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from the one used at our guest house, any charges will be borne by the customer).

If a rate implies that the payment is made at the guest house at the time of arrival or departure of your stay, and that the currency of the customer is not the same as that of the hotel, the rate charged by our guest house is likely to be different from the one that was communicated during the booking, given the possible evolution of exchange rates between the date of reservation and dates of stay at the guest house riad star ocher.
Rates may be increased by different taxes depending on the city / country. The customer agrees to pay the various taxes, without any dispute with Villa Malika Silvana.
Some promotional offers available on the internet are sold exclusively on the internet either only remotely and in no case at the reception of Villa Malika Silvana.

Booking

The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.

Booking process

Bookings made by the customer are made via the dematerialized booking voucher available online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the definitive choice of services to be booked, the reservation procedure includes the seizure of the credit card in case of request for guarantee or pre-payment, the consultation and acceptance of the general conditions of sale and conditions of sale of the tariff booked before the validation of the reservation and finally the validation of the reservation by the customer.

Acknowledgment of receipt of reservation

Our booking platform acknowledges the customer’s reservation by sending an e-mail without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the booking offer, the reserved services, the prices, the conditions of sale relating to the selected fare, accepted by the customer, the date reservation, the information on the after-sales service, as well as the address of the seller’s establishment where the customer can submit his claims.

Cancellation or modification by the client

The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. Reservations with pre-payment can not be subject to any changes and / or cancellations. The amounts paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the booked rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail. All bookings are nominative and can not be transferred to a third party, whether for free or for a fee.

Consumption of the service

Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the establishment without any compensation and / or no refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with the said rules. In case of non-compliance by the client with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and / or without any refund if a payment has already been done.

Securing

We have adopted the Paypal platform in order to securely and optimally protect the data concerning your credit card. However, when transmitting data, we will not be liable for loss or interruption of service resulting from an error on your part. If you use Our Services via a computer that does not belong to you, please be sure to log out of our site.

Complaints

Complaints relating to the non-performance or improper performance of the reserved services must, under pain of foreclosure, be brought to our attention in writing within eight days after the date of departure of the establishment.

Evidence Agreement

The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in computer systems star ocher.com. will be kept in reasonable conditions of safety and considered as proof of communications, orders and payments between the parties.

Dislodgement

In the event of force majeure, the hotel reserves the right to have all or part of its guests accommodated in a hotel of equivalent category for services of the same nature, the costs of the transfer remaining the responsibility of the establishment, which may be sought in payment of any additional compensation.

Insurance – deterioration – breakage – theft

The client must take care of his property and materials. A safe in the room is at your disposal. The customer will have to inform the establishment of any degradation of which it would be at the origin. He is responsible for all the damage caused by his intermediary and undertakes, in case of degradation of the places made available, (suites, common areas, ..) to bear the costs of restoration.

Guarantee

No amount will be charged. You only pay 30% of your stay as a security deposit required to validate your reservation.